I went into the service department to request a quote on a timing belt. While my rep was double checking the specific hour for labour, I overheard another rep tell someone that she didn’t need her brake pads replaced and that there were lots of material left and not to worry. It was still within the service limit. This is the first time I have ever heard a service rep not pressure and scare an owner into unnecessary work. Most of the time it’s usually justified as “just to be safe”… I was very impressed at their honesty and that overheard phone call convinced me that I’ll be bringing my timing belt job here. I also got a quote at another Honda dealer and they were a combination of inexperienced and exaggerating service reps.
This Honda dealership is a joke and extremely expensive compared to other dealerships when it comes to servicing your car. Do yourself a favor and take your car to Maple Honda for much better prices and service.
I bought a 2019 passport and since new I've had a vibration at high speeds. I've brought it in for service many times however in typical dealership fashion they brushed the issue off saying it's normal. Fast forward 4 years (waranty expired) and now I bought new tires and the issue went away. You guys make it very hard to trust dealerships any longer or to have any kind of brand loyalty.
Hello everyone, i purchased my Audi A4 from this Dealership my experienced is totally bad with this dealership ,because i signed for my car on 4 September 2022 but i got my car on 23 september after long wait and now , no body is listening my problems which are facing in my car i mailed and texts so many to my dealer and manager also no body replied anything. They gave me 3 months guarantee of my car but i am unable to fix my car problems These people are faked i think so.
Several visits in the service department and always phenomenal service, including friendliness, thoughtfulness, efficiency, and the job always gets done. Bought our Pilot from Roberto, who checks in with us often... George and Andrew in service, absolutely professional, kind and thoughtful. I never have a worry going in or out and the guys always get me home in time to pick up my kids and go about my day. So incredibly efficient...and personal touches like a simple car wash to them, but something that means a lot to me...as a busy mom, it is another thing off my to do list. I'm so grateful and appreciative! Always a pleasure!
Issue 1: My head unit has had issues while under warranty. While connected to Android Auto or Apple Carplay, the connection would just disconnect or the head unit would randomly back out into the main menu. I've tried many different devices and cables, but the issues are the same every time. Each time I brought it in or brought it to their attention, they would say "oh just change the cable" or they would reset the head unit to factory settings. Every time I would BEG THEM to change the head unit or check for electrical issues with the unit, and they would tell me it wouldn't do anything. Now I'm stuck with a head unit that cuts out during navigation and I need to restart the unit and hope it works. At first I thought it was android auto because it’s known to be buggy but I recently changed to iphone and the problems are exactly the same. Very unreliable, annoying and dangerous. (I tried uploading a video of the issue but it won’t allow me) Issue 2: I noticed the vent in my car would always face downward and I couldn't get it to move upward. I spoke to Service and asked them if they could replace the part for me because I'm still under warranty. The gentleman in Service said this part was not covered because it was considered wear and tear. He then went on to tell me to stop playing with my vents and I won’t have that issue with the other ones. I was baffled, to cause a looseness like the one I'm experiencing I would have had to play with my vents daily. (uploaded a photo to show that i have wedged a foam bit to hold the vent upright) This dealership really EXCEEDED MY EXPECTATIONS in avoiding me and my issues. The sales people were very rude AND had no issue with lying to customers, and most importantly showing customers how little they respected them.
Honda Service is a Canadian Auto repair shop based in Newmarket, Ontario. Honda Service is located at 75 Mulock Dr, Newmarket, ON L3Y 4W3, Canada.
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