I bought a 2023 yukon slt. I dealt with nick from sales and I can't enough how amazing the buy experience was. From start to finish he was professional, helpful and patient during the whole process. Also something that really caught my attention is the care he showed when I came back a week later with a small issue on the car. He reacted right away and even came with me to look over the issue and funny enough even fixed it for me. While it seemed minor the thought and care he showed was something I rarely see now in days. I'll definitely be recommending Nick to any friends and family in the future. Also Gus, in finance was amazing to deal with as well, he was easy to speak with and also wanted to make sure we looked after on approval as well. Dilan the sales manager was also kind enough to help work on thr numbers and even give us a few oil changes free of chargeThanks again Nick , Gus, Dilan and Newroads Gm for the memorable and seemless experience.
I just purchased a 2021 Cadillac XT4 from New Roads G.M. . I just wanted to share my experience with Chris Kitchen and his assistant Bonnie. Never have I felt more relaxed and appreciative of how I was treated by these remarkable people. They made the whole process of buying this fantastic vehicle a pleasurable experience. Thanks again you two. I hope to do it again in the future.
My family and I went to New Roads for numerous years due to the loyalty of a family member and an employee. New Roads mixed up our files and they lost a set of new winter tires. They took zero accountability, and gave no option as to where we could complain or figure out what happened to the tires. We were stonewalled, and there was no where to go to have it resolved. We were initially told the file was closed at first, which later changed. We spent two days getting tires changed being told they were putting on the new tires, but were extremely old tires and a different brand that were put on. It was an extremely frustrating situation that never got resolved. As it became very clear, they were not willing to accept any fault to their mistake, it was easier to just leave and anccept our unfortunate, an expensive loss, and not to return for any more business. It was very disorganized with poor customer service and given the dishonesty throughout the issue, resulted in them being a not trustworthy company. To whoever those tires went to… our loss is your gain! Enjoy.
I went on two visits before buying my truck, first sales person was very aggressive and not nive to work with, priced me a base truck way to expensive and had no desire to work with me or find me what I wanted. The second time Tony L was great ,service very friendly, when buying new, great options and pricing is aggressive, he worked with me in my budget and found me something with almost all the options I wanted for less then the first sales person quoted for there cheapest option. Service department is a bit dull and slow took over an hour for an oil change with an appointment, coffee machine is great loved the double cappuccino! Parts pricing seems high but that's all oems
Would like to thank Leo DeCosta (and the rest of the New Roads) for their quick, friendly, efficient, courteous, highly professional and outstanding customer service! Leo did amazing job at not only attaining me a car (which I love!) but helped understand everything along the way in regards to financing a vehicle. Leo you were amazing, the New roads team was amazing and extremely helpful. I will highly recommend your services to everyone!
My son bought recently a used Honda Accord for 18K that was completely utter JUNK (Transmission). They said they would do nothing. Do not go near this company.
I purchased my first car today and absolutely loved my experience at New Roads! I drove away feeling so good about everything. Tony Ladas from Sales and Sean Moghadam from Finance took amazing care of me. I felt like family the moment I walked through the door. The whole process was truly a breeze! I would definitely recommend this location to anyone in need of a new ride. Thank you to everyone who helped along the way! I'm now a proud owner of a 2014 Chevy Cruze!
NewRoads Automotive Group is a Canadian Used car dealer based in Newmarket, Ontario. NewRoads Automotive Group is located at 18100 Yonge St, Newmarket, ON L3Y 8V1, Canada.
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