I came to buy clothes for my grandkids, and I couldn't find what I was looking for, but Monica greeted me, offered to help me and found the clothing I was looking for. She was so helpful and courteous. She made my day, and I went to the cashier, Ling, who was also helpful. Overall, it was an amazing experience. I totally recommend this store just for the cleanliness and staff.
'Visited yesterday with my 10 year-old daughter and had a great experience with the assistant manager, who went above and beyond in terms of helping me out with a unique situation. Thank you! We'll be back!
I rarely come into retail stores to shop for my kids since Covid came about. When I came into the store last week, the staff were quite busy but I was fortunate that the assistant manager Sani was there to help me out. She was so kind and patient, and went the extra mile to make sure she found the specific items that I was looking for. I have never had such a considerate shopping experience where I was taken care of upon entering the store until I checked out. I would definitely drive the extra mile to shop here again!
Took my niece shopping the other day and she had so much fun! This place is her new favourite store! The girl with pink hair was so nice! Helped me find everything I needed and she was just so bubbly! It was so refreshing seeing such amazing customer service! As we cashed out, the cashier with glasses offered my niece a sticker and she had a great conversation with her! my niece couldn’t stop talking about it all day! This place is wonderful! 10 out of 10!!
The staff was not helpful or attentive I had to find my own change room, reach stuff at the top while staff pretended to be busy. If I could have checked out myself they would have let me. Customer service was definitely lacking
If I could give zero stars I would. The worst customer service from head office I have ever experienced and at a store that sells lower end clothing. Absolutely ridiculous treatment of customers!!
Want to thank Sanaz as well as the regional/area manager for the upper canada location for helping me with my situation. An employee gave me wrong info about a return policy, and then another employee (Jacob I believe) treated me very rudely when I tried to talk to him. But Charlotte from customer service had a resolution for me in 2 hours after speaking to the area manager. They took care of the situation asap and then Sanaz was so great finishing off the process in store today. Thank you to the three of you. The bad treatment left a bad taste in my mouth but you guys turned it around so will continue to shop here.
Urban Kids is a Canadian Clothing Store based in Newmarket, Ontario. Urban Kids is located at 17600 Yonge St Unit #Hh06, Newmarket, ON L3Y 4Z1, Canada.
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