I am a recurring RWC customer and visited the Upper Canada Mall store for the first time today. The associate "sheila" was helpful with the shopping itself. However, she made an offensive comment that ruined the entire experience. When I mentioned a pair of jeans was too long, she stated the issue was "with me being short". This was highly disrespectful. When I confronted her about the inappropriate remark, she offered an apology, but then immediately nullified it by insisting I should "wear high heels"! It was clear she does not know how to genuinely apologize without causing further offense. This was particularly frustrating as we were the same height (and I was wearing flats while she had high heels on!). While I appreciate her help finding items, her unprofessional and rude personal comments are unacceptable, and her manner of "apology" only added insult to injury. Due to this frustrating experience, I will not be returning to this RWC location.
Called after closing hours. Alexia went over and beyond to see if an item I was looking for, was is in stock for me. She’s an exemplary employee and I hope that management gives her credit for it.
I like to provide reviews for businesses that go above and beyond in terms of customer service and RW&Co at Upper Canada Mall is one of them. I have been to other locations but I have to say that the Newmarket location is my favourite. It is always clean and neat, and the layout makes it so easy to have a great shopping experience. And a special shout-out and thank you to Rachel. She was warm, welcoming and so helpful with my specific search. She obviously knows the store and the products inside out, and she provided great feedback, as well as some really great clothing and pairing suggestions. While I was there, I also noted that she was just as kind and helpful to other customers, so great job! I will definitely be back!
Staff here are super friendly and go out of the way to make a sale. Very patient and courteous. I love the quality of clothes they have and the fits. Amazing experience shopping here. Definitely a place to shop for all my formal wear.
I visited the Newmarket location yesterday. The staff really went out of their way to make my experience very enjoyable. The manager was fantastic, and very helpful. Thanks Newmarket!!!!!
Was not acknowledged once in the half hour I spent in this store. It’s hard to spend your money at a store with that type of customer service. Very disappointed.
I bought my husband shorts and although they said it was size 33 they were actually size 36 which is so deceiving.when I returned them the manager refused to take them.i have been a loyal customer here since I was introduced by a friend but I will NEVER EVER shop there again.Not only did they lose me as a customer they also lost my good friend who introduced me.DONT SHOP HERE RUN.
RW&CO. is a Canadian Clothing Store based in Newmarket, Ontario. RW&CO. is located at 17600 Yonge St Unit E8, Newmarket, ON L3Y 4Z1, Canada.
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