I had a wonderful experience at this location! The owner was really friendly and helpful regarding the products and the sale. I came to this location just because I was doing errands nearby, and wanted to grab some Royal Canin cat food. I realized I just missed the Royal Canin big sale. The owner wanted to offer me discounts, but I declined the offer because I did not want to take advantage of it just because of my negligence. But overall, I really had a pleasant experience :) This might be my go-to pet store now! As I am leaving this comment, I noticed others mentioned they had bad experience with the owner. I wonder if they recently had different ownership because the owner I met was a male.
As a 5-year loyal customer of this location, I was extremely disappointed by my experience yesterday and will no longer be returning. Main issues: Rude and dismissive owner; Lack of responsibility & empathy; Failure to offer basic guidance; Rancid product recently purchased; Twice found expired products on shelves; Long-term loyalty completely broken. I recently purchased a freeze-dried treat that turned out to have a strong rancid smell, after eating it, both of my cats started vomiting and having diarrhea. When I went to the store for help, the owner showed no apology, no concern, and no empathy. Instead, he repeatedly told me he “could not prove” I bought the item there—even though I provided the correct phone number and even confirmed the account holder’s name at checkout. It was later confirmed that the transaction simply wasn’t linked by the staff, despite me giving the number. I even tried to provide the purchase amount, approximate time, and the last 4 digits of my card, and he refused to check anything, saying: “There are so many customers and transactions, I can’t check every one of them.” That would have been totally fine if he had at least informed me that Pet Valu Customer Care could look up the transaction for me(which I later figured it out by my own). But he never told me that, and instead kept insisting he could not “prove” the purchase and that I should just contact the manufacturer myself. He also commented that “even PetSmart sells things that are not good,” implying this wasn’t his responsibility. So as he hinted, I’ll be shopping more at PetSmart and at the Pet Valu on Yonge Street, where customer care has always been far better. I won’t be returning to this location. For additional context: I have found expired products twice over the years—once a large bag of cat food that was 1–2 months past expiration (I informed staff and they removed it), and another time treats that had just expired. I overlooked these issues because the regular staff have always been wonderful. Unfortunately, my first interaction with the owner explained a lot—especially after seeing many other negative reviews describing the same behavior. One more note: this store runs a “buy 12 get 1 free” program. We didn’t claim it right away because we had stock at home, and every time staff asked if we wanted to redeem it, no one ever mentioned that the reward expires in six months. When we wanted to claim it, we found out it had just expired—another instance of poor communication. The regular staff at this location are great, but the owner’s attitude, lack of accountability, and unwillingness to provide even basic support have completely destroyed my trust in this store. I hope this review helps other pet owners make informed decisions.
Great selection of product for all animals. Workers are helpful and very nice. They also have a rewards program that I use for the stuff I get for my dog and guinea pigs.
I went in to purchase dog food, treats and look at dog beds. The selection of Dog food was decent. The store was organized and clean. my dog loves the bully sticks and the variety of sizes is great. Prices are competitive with other pet stores. Staff is friendly.
Would have gotten 5 stars but I find the prices slightly even compared to a more expensive grocery store. The variety of products was exceptional and the person knew whee everything was that I was looking for.
Very friendly hospitable staff. If one location doesn't have an item, they'll let you know of another location that does. Excellent customer service. Love every location I've been too!
I stepped into the store to let the lady know that I was there, and she snapped on me. I told the lady that I completely understand and apologized, she continued to be rude. I asked her if she had a harness for my puppy and if I could put it on him to make sure it fit, as he will grow. She responded back very rudely saying I cant try it on I can only buy it. I once again told her I understand due to everything going on, and if she had a harness that I can buy, with my debit card in hand ready to purchase. She then said yes, closed the door and said have a nice day. Will NOT be returning to this location! Very Disrespectful.
Pet Valu is a Canadian Pet supply store based in Newmarket, Ontario. Pet Valu is located at 17205 Leslie St, Newmarket, ON L3Y 8E4, Canada.
Please contact with Pet Valu using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pet Valu opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider