Very rude staff — dismissive and unprofessional. They acted like money was all that mattered. I only bought the toy because my son wanted it, otherwise I’d never shop here.
I am a fulltime working mom. I wanted to buy my toddler some Squishmallows plushies but I don’t always have the time to go to the store with him. So 2 weeks ago I bought 4 Squishmallows from Showcase and was hoping to show them all to him for him to pick the ones he likes then I’ll just return the rest. (Because I was told by the cashier that theres extended return policy cuz of the holidays) So 2 weeks later I went to the store with the rest of the Squishmallows (tags all on, my toddler didn’t touch them at all) and was told by the cashier that I cant return them because of “unspoken return policy for the Squishmallows” On the receipt it clearly stated that these items are returnable and I was also told by the cashier that there’s even extended return policy on them. Now all of a sudden, i cannot return them because of this “unspoken return policy” she said. She then said she will call the manager. Manager came, now all of a sudden its returnable. BUT because I bought 4 and there was a buy 3 get 1 free promo going on, to be able to process the return now I had to bring back the 4th Squishmallow that my toddler decided to keep, even though I am still paying full price for the 4th, only wanting to return the 3, AND I brought back the free item, AND they have the exact same Squishmallow as the 4th one in the store. She could have just scanned the one she has in front of her in the basket and process the refund. She clearly is just trying to not to do a return. At first it was the “unspoken return policy” now theres extra steps in order to process the refund. This is the worst customer service I have ever received. This is how you treat someone that just wanted to buy a gift for her toddler? If there a 0 star option I would have given 0. Disgusting.
I do not recommend shopping here! This store has very rude employees with no concept of how to talk to people in an appropriate and civilized manner. I went in to exchange a toy for my son tonight after we noticed that the item we bought the day before was defective, only to be told that it was a final sale. Nowhere on my receipt did it say that the item was a final sale, but the worst part was that the employee responded to my request as though he wanted to start a fight with me. It was quite odd. It was certainly not worth it to me to argue over a 20 dollar item, but needless to say, we put back the other items that we were planning to purchase tonight. I have been to other Showcase stores and have never had a horrible experience like this one before.
Have trying to call them for over an hour. No one answers. So I called another location, and even they said “ yeah they don’t answer the phones very often, or at all “ Absolutely horrible customer service.
Went into the store just to browse around and it was nice to see the store organized and clean. The manger introduced herself and was very helpful in answering any questions l had. I ended up purchasing three items and was very happy with all.
Bought $20 headphones at Christmas that have since broke (5 weeks of use). Went in to the Newmarket Showcase today to get an exchange on a pair that worked. The very rude lady (wouldn’t give her name, but was the older of the two woman working), told us that policy for exchange and refunds was Jan 14 and there’s nothing she could do. When she couldn’t find any trace of the sale in the system (begrudgingly), she said « these people are never happy » as we were walking out the store. I went back and told her she was rude. We then left and called a different Showcase store (an hour away) who were lovely and kind and able to exchange the broken product. So it could be done!!!! Will never shop in there again. Ridiculous.
Horrible store. I purchased multiple items from this store in the past . But today I had a displeasure of dealing with a horrible Staff named Sabrina . My husband purchased three toys from this store and when he came home I noticed they charged him wrong . They over charged him for two of the toys . When I contacted the store I spoke to Sabrina and she advised of me that for some items the prices are higher then online . She told me that the difference was only $4 and some items are higher in the store. I explained to her that it was the principle and not the dollar amount . She further told me that $4 is not a lot of money . I responded by saying if $4 is nothing then it wouldn’t be a lot of money for showcase . She did not respond . This store is a rip off . It only takes a couple of dollars to make these toys in China and they are overpriced . Staff here always look miserable and are very rude bad pushy . Hopefully the store will go out of business soon because the store is a rip off.
Showcase is a Canadian Home Goods Store based in Newmarket, Ontario. Showcase is located at Upper Canada Mall, 17600 Yonge St, Newmarket, ON L3Y 4Z1, Canada.
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