The staff are extremely friendly, helpful and not pushy! My hair was in horrible condition but thanks to their product knowledge my hair is feeling and looking healthy again. They have excellent salon services and have great brow stylist- not easy to trust someone with your brows but Erica never disappoints! 10/10
I had the great pleasure of having one their employees Caitlyn was my eyebrows and great customer service from her. She was warm and friendly and very knowledgeable about their products. I would recommend going to this location. I know i will.be returning to the upper Canada mall location. I had a great experience there and am.going to recommend to friends and family. They have great products there she recommends and could tell me each product I inquired about. Location was clean and organized. Most of all great customer service!
I usually love coming to trade secrets but today was most probably my last visit. I came in around 1 for a eyebrow waxing - typically this takes about 8 minutes if even that. However today it took her 15-20 minutes. This being because the woman waxed off the tiniest bit of hair and then Proceeded to pluck the rest. I did not ask for a plucking - I specifically asked for waxing. I told her she needed to wax off more and I didnt want her to pluck it all. I did make sure to tell the woman who cashed me out how unpleased I was and to the woman waxing. To the point that I did actually begin to cry with how frustrating it was. I have sensitive skin and I do not appreciate that I had to have the same spots waxed multiple times because the woman couldnt bother to wax off more at a time. Its quite ridiculous. I will now for sure be red and swollen for a few days with how sore they are now from the countless plucking and unnesscary over waxing.
I called them to ask how much they charge and the lady told me to hold and did not respond. I hung up after a full 5 mins. It's not that hard to tell me how much they charge for a service. The customer service is horrible!
My girlfriend loves shopping at this specific location. They always have the best deals on appliances and litres. The staff are very professional and knowledgeable with all the products. We both get our hair cut by Samir and Nina and they do amazing jobs. My girlfriend gets her eyebrow waxing done there and not only is it a great price it's also the best job. I would highly recommend this location for products and all services.
Trade Secrets | Upper Canada Mall is a Canadian Hair Care based in Newmarket, Ontario. Trade Secrets | Upper Canada Mall is located at 17600 Yonge St, Newmarket, ON L3Y 4Z1, Canada.
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