The cashier was extremely rude. I got frozen yogurt and when I told the employee (45-55 Asian male) that the cheesecake bites were missing from the yogurt, he spoke to me with a lot of attitude and made a face at me as I walked away.
Just left their store and associate was friendly to a kid asking for water, patient with a woman who asked for help, tolerant of a couple who were being a bit much. Told me the pineapple was frozen after he happily told me he could make a substitution I asked for, while the original item was fresh. Fantastic customer service across the board.
I've always been a huge fan of this place since I was a kid. I love that the yogurts are made with the real fruits. Always so tasty and staff is always friendly.
I had an all right experience here with their Presotea menu. I went for the advertised Passionfruit Green Tea with Coconut Jelly and Pearl- it was more expensive than competitors' options, but I was hoping the pictured passionfruit chunks would make up for it. It turns out that despite the advertised picture containing more passionfruit chunks than pearls and jelly combined, I ended up getting no fruit at all. They use flavored syrup, and added enough that it blocked out the taste of the green tea itself. Other than that, service was good, comparable to others in terms of speed and interaction.
I always order non-fat, no sugar yogurts and they still taste so ridiculously delicious that it makes me wonder whether they secretly mix in some fat and sugar.
Yogen Früz is a Canadian Frozen yogurt shop based in Newmarket, Ontario. Yogen Früz is located at 17600 Yonge St, Newmarket, ON L3Y 4Z1, Canada.
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