Terrible customer service. After the LED lights they sold you fail, within 10 months from installation, they will tell you your power is bad and most likely power spikes from your electrical service provider is bad and won't cover any repairs or replacement. However, they don't tell you when you are about to buy their lights that they are very sensitive to electrical surges. Make sure you get a proper electrician to recommend the correct lights as this distributer and their supplier will come up with a million excuses to why your installation was at fault and how they won't cover any warranty. If you are not an electrician and you are looking for help and suggestions, just don't go here. They are neither friendly to work with or helpful. If you know what you want and just go in and go out then maybe they are okay. But if you need suggestions or recommendations, forget it. They just make you feel like an idiot.
I spoke with a gentlemen named PAUL regarding a specific 240 receptacle I required for my shop. He asked I provide pictures, prior to leaving my shop, to which I did. I am located 42 minutes away, and informed him I would be on my way, and would be happy to pre- pay for the item to hold it until the following hour, he informed me this was not necessary, and that the item would be available . Upon getting to the store, I was informed that they " do not have stock until tomorrow, and that it wasn't his problem that we spoke, as he hadn't checked the stock prior.... As a business owner myself I was baffled and intrigued by this comment ". I asked why this oversight would not have been addressed prior to my leaving, and was informed the following "buddy, you got a problem- go to O'Neil's" . And so I did, and have never been happier. I do have to wait on my stock, however at least I was informed of this prior to making my trip. Thanks O'Neils, and thank you Paul for being their best form of advertising, I hadn't known of them prior to our correspondence. Stay safe and all the best.
Great customer service. I contacted them with photos and a dozen questions about a custom light cover replacement. Many thanks to Randy for his patience.
Rude, unprofessional and unapologetic. Extremely overpriced goods. Mauro Zanardi is an employee who hasn't been briefed on how to deal with customers, especially electrical contractors who happen to live in the area. Never going back, complete waste of money and a whole lot of unexpected attitude. Was having a great day till I walked into your store. Thanks for the horrible experience. I wonder why other electrical suppliers are doing so much better!
Unless you know absolutely everything about electrical don't shop at this supply. Staff can not give advice in the slightest and "are not electricians, we just sell parts."
I have been to this location many times before. The service has been fairly good for the most part. Today on the other hand the service was not so good. Went to Nedco to pick up a box of cat5e cable. The gentleman was fairly helpful, showed me the cables they had and looked up the different prices. He also mentioned they only sell it by box and it contains 300m or 1000’. I told him that that is what I was after. Once I got the cable home I was about to start running it when I thought I should have a look at the marking number on the cable. It was at 0650’ so I thought I would open the box and check the number on the other end, sure enough it was 0000’. Wow really, I’ve been ripped off 1/3 of the box. How is it short if they only sell it by the box? Meters on the cable also read 202M and 000M. Edit** The next morning I brought the box back and told the gentleman working about the issue and he went right to the back and grabbed me a new box, no questions asked. I checked the marking numbers on both ends before taking this box. Very happy with the way the issue was resolved.
Useless employee. Not helpful at all. Condescending. Told me he wasn't used to working with general public. Would not recommend to anyone. If I could give no stars I would!
Nedco - Newmarket, ON is a Canadian Electrical supply store based in Newmarket, Ontario. Nedco - Newmarket, ON is located at 120 Harry Walker Pkwy Unit #3, Newmarket, ON L3Y 7B2, Canada.
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